Cashier/Customer Service Representative I

Job Type: Full Time
Job Category: City of Alachua

Type:Full Time
Salary/Pay Rate:$18.50/HR – $25.00/HR
Posted Date:10/17/2023 7:56 AM

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This position is responsible for assisting utility customers. It also records and receives payments in a multi-utility environment.  Work is performed under the general direction of the Utility Billing Manager.


  • Services customers and performs cashiering function, taking in various City payments; i.e. utility payments, permit fees and other miscellaneous revenue payments.
  • Maintains/opens new utility accounts.
  • Handle all aspects of Utility Billing customer service, by phone, over the counter, drive-thru and via email.
  • Accurately inputs and accesses pertinent information from computer.
  • Creates work orders and coordinates with field personnel to ensure timely completion of expected service.
  • Maintains various customer logs daily and monthly.
  • Assists in emergency storm situations for service restoration.
  • Crossed trained in receptionist position for coverage as needed.
  • Performs other related duties as required/assigned.


  • High school graduation or possession of an acceptable equivalency diploma required.
  • A comparable amount of training, education or experience can be substituted for the minimum qualifications.


  • Knowledge of business math and accounting principles.
  • Knowledge of daily operations and activities of customer service.
  • Knowledge of City rates, ordinances and billing policies.
  • Knowledge of functions of computer systems.
  • Skills in the operation of a computer, calculators and other office equipment.
  • Ability to communicate with various individuals from other City employees to contractors and citizens.
  • Ability to handle complaints and difficult individuals.


  • Work is typically performed in a relatively safe, secure, and stable work environment.
  • The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to move objects.
  • Additionally, the following physical abilities are required: manual dexterity, hearing, mental acuity, repetitive motion, speaking, and talking.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. 

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